Diary of an ISUMO Support Engineer, Day 4

Day 4: Attending to essential general maintenance notifications.

Now returned from my installs in Ireland, it feels like I’ve been away for ages, but I’m now back at my home office.

Grabbing a cup of coffee, I log-on early this morning. Once handed over from my colleague I attend to general maintenance notifications. ISUMO and indeed, our suppliers, carry out regular maintenance activities to improve reliability, perform upgrades and continue providing optimal service for our clients. The maintenance might cover things like Data Centre Power generator testing or core hardware software updates. Often, the maintenance will cause no interruption of service to the customer at all, but we always notify our clients in advance so they are aware.

Once the maintenance activity has been analysed, I send out a notification to the client and update our own support calendar so that the rest of the team here are aware.

Following that, I write up the report following the Data Center security audit I carried out yesterday and update our documentation following the client visits, making sure diagrams are updated and assets logged in our asset inventory.

This week is flying by. I can’t believe it’s Friday tomorrow!

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