Diary of an ISUMO Support Engineer, Day 5
Day 5: Service desk. A key area of my responsibility, is to monitor the our service desk ticketing platform. Tickets will be automatically generated following alerts from our monitoring system…
Delivering performance, capacity, dependability and security to your connected business.
ISUMO transform business technology efficiency with high-performance networks and services, supported by 24/7 monitoring, security and maintenance.
Speak to technologists that understand business.
Maximise security, performance, efficiency, care and cost.
Starting with an audit and vulnerability assessment, together we’ll determine the opportunities for improvement and deliver those that match your business needs for a secure, resilient network.
Your network is a mission critical component of your business. We’ll work with you to understand what the right network is for you, now and for the future. Then design, implement and maintain it so it continues to serve you well.
Whether you are building a new network from scratch or upgrading your existing network to meet new demands, we have the experience and skills to deliver a network suited to your business.
ISUMO care for Everything Networks. Devices, ports, VPN’s, circuits, whitelists, ACLs and configs all maintained & monitored 24/7/365. With fast response and resolution to avoid service degradation or outages. Our Network Care Plan pricing will astound you. Contact us for a quick quote.
Our thorough approach means ISUMO will respond to all your IT needs
Considering a cloud-first strategy? Talk to us about the best approach for you. We work with cloud service providers such as Azure, AWS or our own ISUMO CLOUD solution. You’ll find our experienced, specialist team will provide honest advice and support to deliver a seamless migration.
Time to move out of that in-house computer room, rack or cupboard under the stairs? Perhaps as the first step to a CLOUD Migration? We provide managed and unmanaged colocation facilities, and can then support your eventual CLOUD Migration. Available in a variety of data centres to give you high security with industry-leading levels of power, resilience and efficiency.
Still scratching your head about a particular issue and not getting help and support from your suppliers? Give ISUMO the opportunity to find the fault.
If you like our approach and our quote, make us your new IT services partner.
Take a look at some of the transformative network and support solutions implemented by ISUMO technolgists and support teams.
Take a look at some of the transformative network and support solutions implemented by ISUMO technolgists and support teams.
“Highly recommended. ISUMO totally addressed our requirement for a secure and resilient environment for our systems. Impressive technical expertise is always on hand; great value too”
“ISUMO are not only our own technology partner helping us to embrace the CLOUD and exploit technology to its fullest, they are the team we recommend to our clients every time we sell or let a property.”
“Cashflows a successful payments management company – managing growth and maintaining high availability required a sophisticated solution; we selected ISUMO to provide hosting and colocation space with political/geographic independence (EU/UK) using AWS Direct connect to support our VISA and Mastercard transactions. ISUMO have been our Managed Network provider for 2 year, we trust their technical capability and implementation process.”
“Trellisworks have chosen ISUMO as a partner on major communications projects because we have the same simple, honest values and we both put our client’s needs at the centre of what we do.”
“As a global organisation using technology to accelerate our clients digital businesses, often with unique & challenging requirements, Dimension Data need to be able to leverage not only our own talent pool but also expert partners – ISUMO gives us excellent 4th level technical support and maintenance of some key systems and networks within our complex infrastructure – they always deliver.”
“ISUMO has fast proven itself to be a competent and reliable partner, providing us with improved network security & stability, hybrid CLOUD, consistent data back-ups and friendly end user support. After much misfortune, we have now managed to find our winning formula with ISUMO.”
“Highly recommended. ISUMO totally addressed our requirement for a secure and resilient environment for our systems. Impressive technical expertise is always on hand; great value too”
“ISUMO are not only our own technology partner helping us to embrace the CLOUD and exploit technology to its fullest, they are the team we recommend to our clients every time we sell or let a property.”
“Cashflows a successful payments management company – managing growth and maintaining high availability required a sophisticated solution; we selected ISUMO to provide hosting and colocation space with political/geographic independence (EU/UK) using AWS Direct connect to support our VISA and Mastercard transactions. ISUMO have been our Managed Network provider for 2 year, we trust their technical capability and implementation process.”
“Trellisworks have chosen ISUMO as a partner on major communications projects because we have the same simple, honest values and we both put our client’s needs at the centre of what we do.”
“As a global organisation using technology to accelerate our clients digital businesses, often with unique & challenging requirements, Dimension Data need to be able to leverage not only our own talent pool but also expert partners – ISUMO gives us excellent 4th level technical support and maintenance of some key systems and networks within our complex infrastructure – they always deliver.”
“ISUMO has fast proven itself to be a competent and reliable partner, providing us with improved network security & stability, hybrid CLOUD, consistent data back-ups and friendly end user support. After much misfortune, we have now managed to find our winning formula with ISUMO.”
Day 5: Service desk. A key area of my responsibility, is to monitor the our service desk ticketing platform. Tickets will be automatically generated following alerts from our monitoring system…
Day 4: Attending to essential general maintenance notifications. Now returned from my installs in Ireland, it feels like I’ve been away for ages, but I’m now back at my home…
Day 3: An install at one of our data centers in Dublin. Following yesterday’s install, I took the train from Belfast to Dublin. A busy railway route that took me…
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