Day 5: Service desk. A key area of my responsibility, is to monitor the our service desk ticketing platform. Tickets will be automatically generated following alerts from our monitoring system…
Day 4: Attending to essential general maintenance notifications. Now returned from my installs in Ireland, it feels like I’ve been away for ages, but I’m now back at my home…
Day 3: An install at one of our data centers in Dublin. Following yesterday’s install, I took the train from Belfast to Dublin. A busy railway route that took me…
Day 2: I arrive in Belfast for my first install of the week. Having lived in Belfast for a short time, I’d been looking forward to going back. As a…
No two days are the same in the life of a Support Engineer. Some days I’ll be working from my home office monitoring and responding to alerts, but often I’m…
What was last Christmas like for your organisation? Did your IT department run as smoothly as you could have wished? As we step into Christmas once again, no doubt you’ve…
This month, we focus on the real-world challenges affecting organisations amid the cost of living and global financial crisis. Chief Technology Officer John Keyser and Operations Director Spencer Hanley share…
One of our regular discussions with Chief Technology Officer John Keyser and Operations Director Spencer Hanley. This month they share their insight into SD-WAN - why, when and how? We…
ISUMO’s Communications Manager interviews Chief Technology Officer John Keyser and Operations Director Spencer Hanley. In July the Government released the Cyber Security Breaches Survey 2022. In this article I look…
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